Intercountry Adoption Family Support Service

The Australian Government funds an independent, nationwide service to help people going through or who have gone through the intercountry adoption process.

Help and support for adopters and adoptees

The Intercountry Adoption Family Support Service is a free service that provides counselling and case management services to help your family deal with the issues and challenges unique to the intercountry adoption journey.

Who can they help?

The service is available to:

  • anyone who has applied for intercountry adoption and is going through the assessment process
  • anyone who has already been through the adoption process (post adoption)
  • anyone who adopted a child while living overseas and have returned to live in Australia
  • children, teenagers and adults who were adopted from overseas

How can they help us?

Relationship Matters provide the Intercountry Adoption Family Support Service. It can help you with:

  • practical and emotional support to prepare you for the assessment process
  • support in planning for and meeting your child
  • help with the transition from couple to parents
  • support for you and your child in managing challenging behaviours at any age

You can call or email a member of the Relationship Matters Intercountry Adoption Support Team on 1300 543 396 or The team will ask you for some details about your situation and refer you to information and a support worker or counsellor in your area.