Intercountry Adoptee and Family Support Service

The Australian Government funds an independent, nationwide service that provides free post-adoption support to young and adult adoptees, and adoptive and prospective adoptive parents. 

Help and support for the intercountry adoption community

The Intercountry Adoptee and Family Support Service (ICAFSS) is a free service that provides counselling and case management services to help individuals and families manage the complexities and unique challenges that intercountry adoption may pose during a lifetime.

Who can access the ICAFSS?

The service is available to:

  • Young and adult adoptees
  • Adoptive parents
  • Prospective adoptive parents
  • Families of adoptees, including siblings, partners and children, when their need for support relates to an adoptee’s experiences of intercountry adoption.

Support is available for adoptees and families formed by intercountry adoption, and for adoptions by expatriate Australians while living overseas.

What services are available?

Relationships Australia delivers the ICAFSS. It can help you with:

  • Counselling and therapeutic care
  • Resources and information about intercountry adoption for adoptees, adoptive parents and teachers
  • Support services, including peer support

Contact details

You can contact Relationships Australia’s ICAFSS program through the following:

Phone: 1800 422 377


Enquire online: ICAFSS Service Enquiry

Transition from Relationship Matters

If you were previously a client of the ICAFSS when delivered by Relationship Matters (prior to 30 June 2021) we encourage you to notify the intake staff and your counsellor at Relationships Australia so that – with your permission – they can facilitate the movement of your treatment files to your new care provider.

You can contact the Intercountry Adoptee and Family Support Service at Relationships Australia on (08) 8245 8100 or email

For more information visit Relationships Australia website, or the Intercountry Adoption Australia website.