Contact us

For general enquiries, you can get in touch with us by filling in the contact form.

You should contact your state and territory central authority for specific enquiries about:

  • eligibility and the application process in your state or territory
  • information and education session dates and times
  • accessing your or your child’s adoption records

Contact form


If you do not have access to email you can write to us at:

Intercountry Adoption Australia
Department of Social Services
GPO Box 9820
Canberra ACT 2601

Complaints and feedback

If you have a complaint or compliment you can fill in the contact form above.

If you aren’t satisfied you can contact the complaints team at the Department of Social Services:

Telephone: 1800 634 035
Fax: 02 6133 8442
Mail: DSS Feedback, GPO Box 9820, Canberra ACT 2601


To provide you with the best service we need to collect and store some of your personal information. This information will be used by Intercountry Adoption Australia to effectively answer your enquiry, as well as for training, reporting and evaluation purposes. Please inform us if you do not wish for your personal information to be recorded.

Please advise us if you give consent for your information being provided to other organisations.

To answer your enquiry accurately, we may need to share your information with other government agencies, such as state or territory central authorities, the Department of Home Affairs or the Department of Foreign Affairs and Trade.

If you provide us with information regarding a risk to the welfare and safety of yourself or others, we may share this information with the relevant authorities.

You can read more about the Department of Social Services privacy policy.