Key contacts and support

Bringing a child home is an adjustment for any family. For adopted children, joining your family is a unique and sometimes difficult journey. Your family and child will need to adjust to life together as you get to know each other.

Your family and your child may also need support at different times throughout your adoption journey.

What support can I get?

There is a range of help available, including:

  • individual counselling
  • family therapy
  • group counselling
  • telephone counselling
  • mediation
  • mentoring
  • cultural support

Who can help me?

If you need immediate help or counselling, you can contact Lifeline on 13 11 14 or Beyond Blue on 1300 224 636.

Your state and territory central authority is your main source of support and advice in the period after you bring your child home.

You can also access intercountry adoption counselling support through the Intercountry Adoptee and Family Support Service (ICAFSS) by calling the ICAFSS Team on 1800 422 377 or emailing

There are many other organisations that support adoptees, including organisations started by people who went through intercountry adoption. You can find a list of these organisations under local and community support.