Privacy message

When you call the 1800 197 760 number, you will be read the following privacy message:

Thank you for calling the Intercountry Adoption Australia information line. This service is administered by the Department of Social Services.

You can find information about intercountry adoption on our website If you have detailed questions or are calling from overseas, you can send us a written enquiry using the contact form on this website.

This information line is a call back service for people calling within Australia. We cannot return calls from overseas numbers.

Your personal information is protected by law and will be handled by the department in accordance with the Privacy Act 1988. Information is used to assist in the effective management of your enquiry as well as for training, evaluation and reporting purposes, or where the law allows or requires its use.

To accurately answer your enquiry, we may need to share your information with other government agencies, such as state or territory central (adoption) authorities, the Department of Home Affairs or the Department of Foreign Affairs and Trade.

If you provide us with information regarding risk to a person’s welfare or safety, we may disclose this information to relevant law enforcement or welfare authorities.

More information about privacy can be found at

Please leave your name, a contact number, the state or territory you are calling from and a brief description of your enquiry. We will call back as soon as possible, during business hours.

Call information from non-private numbers is recorded. This information is protected by law and will also be handled in accordance with the Privacy Act 1988.

Thank you